1. Website purpose

This Website provides information and direct online purchasing options for individual and team licenses of our software solutions. It serves both promotional and commercial purposes, allowing users to explore, select, and buy available plans directly through the Website.

Enterprise plans and custom deployments are not sold online. They are subject to separate written agreements negotiated individually with eHealth Group SA.

2. Description of our software solutions

The Website may include general descriptions, technical summaries, or promotional materials about our software solutions, services, and related technologies developed or provided by eHealth Group SA. These descriptions are provided for informational and marketing purposes only and do not constitute a binding offer, warranty, or contractual commitment.

We reserve the right to modify, update, or discontinue any software solution or related information displayed on the Website at any time, without prior notice.

Any references to third-party technologies, APIs, or integrations are made solely for compatibility or informational purposes and do not imply endorsement or partnership unless explicitly stated.

3. Terms of use of our services and platform

a. Eligibility

By accessing or using this Website, you represent and warrant that:

• You are at least 18 years old;
• You are accessing the Website on behalf of yourself or a legitimate business entity; and
• You have the legal authority to agree to these Terms and to use this Website for lawful business purposes.

This Website is intended primarily for business and professional users (B2B). We do not knowingly collect personal data from individuals under 18 years of age or target any content toward minors. If you believe that a minor has provided information through the Website, please contact us at dpo@ehealthgroup.ch so that we may delete it promptly.

b. Acceptable Use of the Website

You agree to use the Website and its content only for legitimate, lawful, and non-malicious purposes.

You further agree that you will not:

• Violate any applicable law, regulation, or third-party right, including intellectual property, data protection, and export-control laws.
• Attempt to gain unauthorized access to any portion of the Website, our servers, or connected networks, including through password mining, hacking, or similar means.
• Introduce or transmit malware, viruses, or harmful code, or take any action that could interfere with, disrupt, or overload the Website’s operation or infrastructure.
• Scrape, harvest, or collect data from the Website manually or through automated tools (such as bots, crawlers, or spiders) without our written consent.
• Use the Website for advertising, spam, or solicitation, including mass messaging or promotional content not expressly authorized by us.
• Copy, modify, or create derivative works from the Website’s design, content, or source code without prior written permission.
• Misrepresent your identity, impersonate another person or entity, or falsely claim affiliation with eHealth Group SA.
• Interfere with the intellectual property rights of eHealth Group SA or any third party.
• Use the Website in a way that could harm or disparage our reputation, partners, or business relationships.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website at any time and without notice if we reasonably believe that you have violated these Terms, applicable laws, or any rights of third parties.

c. Security and Monitoring

We may monitor access to the Website and network activity to ensure system integrity, detect unauthorized use, and protect against cyber threats. By using the Website, you acknowledge and consent to such monitoring as permitted by applicable law.

d. Consequences of Misuse

Any violation of this section may result in:

• Suspension or permanent denial of Website access;
• Legal action for damages or injunctive relief; and
• Reporting of unlawful activities to competent authorities.

You are responsible for any losses, damages, or claims arising from your improper use of the Website or breach of these Terms.

4. IP rights

eHealth Group SA has the exclusive copyright and intellectual property rights on the Website, including all individual elements: textual, audio and video content, visual identity, program code, databases, and other elements of the Website where the author is eHealth Group SA. Any unauthorized use of the Website or any of its elements without the written consent of eHealth Group SA, as the holder of the exclusive copyright, is considered a copyright infringement of eHealth Group SA.

You may view, download, and print materials from the Website solely for informational, non-commercial use within your organization, provided that you do not remove any copyright or proprietary notices.

Except as expressly permitted, you may not reproduce, distribute, modify, publicly display, or otherwise use any portion of this Website’s content without our prior written consent.

5. Exclusion of liability

Due to force majeure or technical problems, it is possible that the Website may not be available to all or some visitors during specific periods of time. In such cases, eHealth Group SA is not liable for any damages incurred.

This Website and all information, materials, and content made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, eHealth Group SA disclaims all warranties, representations, and conditions — including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy of information.

We make reasonable efforts to ensure that the information presented on this Website is accurate and current; however, we do not guarantee the completeness, reliability, or suitability of any information, software descriptions, or related graphics contained herein. The information is subject to change at any time without prior notice.

All descriptions of our Software Solutions, technical examples, or business information are provided solely for informational and promotional purposes.

Nothing contained on this Website constitutes:

• a binding offer, quotation, or commitment to provide any product or service;
• professional advice (legal, financial, or technical); or
• a warranty or guarantee of performance, functionality, or compatibility of any product.

Decisions based on information found on this Website are made entirely at your own discretion and risk. For any binding terms, technical specifications, or service commitments, please refer to the specific written agreement entered into with eHealth Group SA.

The Website may contain links or references to third-party websites, services, or materials. These are provided for convenience and informational purposes only. We do not control or endorse the content of such third-party sites and assume no responsibility for their availability, accuracy, legality, or practices. Accessing third-party resources is at your own risk and governed by their respective terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by applicable law, eHealth Group SA, its affiliates, directors, employees, and representatives shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages (including lost profits, data loss, business interruption, or reputational harm) arising out of or in connection with:

• The use or inability to use the Website;
• Reliance on any information or materials displayed on the Website;
• Unauthorized access, alteration, or destruction of your transmissions or data; or
• The conduct of any third party.

If you are located in a jurisdiction that does not allow certain exclusions or limitations of liability, our total liability shall be limited to the maximum extent permitted by law.

6. Indemnification

You agree to indemnify, defend, and hold harmless eHealth Group SA, its affiliates, employees, and representatives from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising from your use or misuse of the Website or violation of these Terms.

7. Privacy and data protection

Your use of our Website is governed by our Privacy Policy. Please visit the page and inform yourself of our Privacy and data protection rules.

8. Rules of Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict-of-law principles. Any disputes arising out of or in connection with these Terms shall be submitted to the competent courts of Lausanne, Switzerland, unless mandatory legal provisions require otherwise.

If you are a U.S. resident, you agree that any dispute shall, at our discretion, be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), and you waive any right to participate in a class action or jury trial to the extent permitted by applicable law.

9. Other

eHealth Group SA may at any time amend these Terms and Conditions by updating this text. You will automatically be bound by the new Terms and Conditions contained in the changes, and for that reason you should periodically visit this page to familiarize yourself with the currently applicable Terms and Conditions.